Terms And Conditions

Last updated: July 18, 2026

1. About These Terms

These Terms and Conditions (“Terms“) govern your use of the Blue Choice Support website located at bluechoicesupport.com.au (“Website“), operated by Blue Choice Support (“we“, “us“, “our“).

These Terms apply to visitors, prospective participants, families, support coordinators, and anyone else browsing or using this Website. They do not replace or override any individual NDIS Service Agreement you may enter into with us to receive supports that document, agreed separately with each participant, governs the actual delivery of services and is tailored to your specific supports, goals, and preferences, consistent with the NDIS Practice Standards.

2. Who We Are

Business name: Blue Choice Support
ABN: 45164816791
NDIS Registered Provider Number: ID 4-HDRRW5T
Privacy contact: Email: [email protected], Phone: 0485 021 986

3. Acceptance of These Terms

By accessing or using this Website, you agree to be bound by these Terms. If you don’t agree, please don’t use the Website. We may update these Terms from time to time (see Section 16) — continued use after changes means you accept the updated version.

4. Use of This Website

You agree to use this Website only for lawful purposes. You must not:

  • attempt to gain unauthorised access to the Website, our servers, or any connected systems;
  • interfere with or disrupt the Website’s operation, including introducing viruses or malicious code;
  • copy, scrape, or republish content from this Website without our written permission;
  • post or transmit content that is defamatory, discriminatory, abusive, or unlawful; or
  • impersonate any person or misrepresent your affiliation with us.

We may suspend or restrict your access to the Website at any time, without notice, particularly if we reasonably believe these Terms have been breached.

5. General Information Only, Not Individual Advice

Content on this Website (including anything about the NDIS, funding categories, eligibility, or supports) is provided for general information purposes only. It is not a substitute for:

  • your own NDIS plan and its specific terms;
  • advice from your Local Area Coordinator (LAC), Support Coordinator, or the National Disability Insurance Agency (NDIA); or professional, medical, financial, or
  • legal advice specific to your circumstances.

We make reasonable efforts to keep information accurate and current, but NDIS rules, prices, and processes change, and we don’t guarantee this Website always reflects the very latest position. Always confirm details relevant to your own plan directly with the NDIA or your plan manager/support coordinator.

6. Service Agreements

Any actual supports we deliver are governed by a separate, individualised Service Agreement, developed with you (and, where relevant, your nominee, guardian, or support network) in line with the NDIS Practice Standards. That agreement, not this Website, sets out matters such as:

  • the specific supports being delivered and how they align with your plan;
  • pricing, cancellation, and payment terms;
  • responsibilities of both parties;
  • how we handle feedback, incidents, and complaints for your supports; and
  • how the agreement can be changed or ended.

Nothing on this Website forms part of that agreement unless we expressly say so in writing.

7. Pricing

Blue Choice Support is committed to transparent and fair pricing. Our service fees are determined according to the supports provided and the applicable NDIS Pricing Arrangements and Price Limits, where relevant.

All applicable rates, cancellation conditions and additional charges will be discussed with participants and agreed upon before services commence.

For more information about our pricing, please contact our team or visit the official NDIS Pricing Arrangements and Price Limits.

8. Pricing Compliance

Blue Choice Support will ensure that:

  • Prices and charges are consistent with the applicable NDIS pricing requirements and maximum price limits, where these apply.
  • The three-hour minimum is communicated clearly before services commence and is not represented as an automatic minimum billable charge.
  • Any exceptions to the minimum service duration are considered and documented by an authorised manager.
  • Prices, transport arrangements and other applicable charges are explained to the participant and recorded in the service agreement or other appropriate written agreement.
  • Charges are only applied where permitted, appropriately agreed, supported by accurate records and consistent with the applicable claiming requirements.
  • Invoices and claims accurately reflect the supports delivered and do not include duplicate or unsupported charges.
  • Relevant staff are informed of this policy and follow the applicable procedures.
  • Records of service agreements, approvals, delivered supports, invoices and relevant travel costs are maintained in accordance with organisational requirements and applicable law.
  • Any suspected breach, incorrect charge or non-compliant claim is reported, reviewed and corrected promptly, with corrective actions documented where required.

9. Enquiry Forms and Communications

When you submit an enquiry, referral, or contact form through this Website, you consent to us contacting you using the details provided, for the purpose of responding to your enquiry. See our Privacy Policy for how we handle that information.

10. Intellectual Property

All content on this Website including text, graphics, logos, and design is owned by or licensed to Blue Choice Support and is protected under Australian copyright law, unless otherwise indicated. You may view and print pages for your own personal, non-commercial use, but you may not reproduce, distribute, or modify content without our prior written consent.

11. Links to Other Websites

This Website may link to third-party websites (for example, the NDIS website, government resources, or other service providers) for convenience. We don’t control those websites and aren’t responsible for their content, accuracy, or privacy practices. Linking to a third-party site doesn’t imply our endorsement of it.

If we refuse a request for access or correction, we’ll explain why and let you know how you can complain about that decision.

12. Availability and Disclaimer

We aim to keep this Website available and functioning correctly but don’t guarantee uninterrupted, error-free, or secure access. The internet carries inherent risks (outages, transmission errors, security vulnerabilities) that are outside our control.

To the maximum extent permitted by law, we exclude all warranties, express or implied, about this Website’s availability, accuracy, or fitness for a particular purpose except where such exclusion is not permitted under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)). Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy you have under that law which cannot lawfully be excluded.

13. Limitation of Liability

To the extent permitted by law, Blue Choice Support is not liable for any indirect, incidental, or consequential loss arising from your use of this Website, including loss caused by viruses, malware, or interrupted access.

This limitation does not apply to liability that cannot be excluded under the Australian Consumer Law, and nothing in these Terms is intended to limit our obligations under the NDIS Code of Conduct or NDIS Practice Standards in relation to the actual supports we deliver under a Service Agreement.

14. Complaints and Feedback

We want to hear if something’s not right. You can reach us at:

Email: [email protected]
Phone: 0485 021 986

If your complaint relates to NDIS supports and you’re not satisfied with our response, you can also contact the NDIS Quality and Safeguards Commission:

Phone: 1800 035 544 (free call)
Website: ndiscommission.gov.au

15. Privacy

Our handling of personal information is set out in our Privacy Policy, which forms part of these Terms by reference.

16. Changes to These Terms

We may update these Terms periodically to reflect changes in our services, technology, or legal obligations (including NDIS Practice Standards and Australian Consumer Law requirements). The version published on this page is the current one. We recommend checking back periodically.

17. Governing Law

These Terms are governed by the laws of [STATE/TERRITORY], Australia. Any disputes arising from these Terms are subject to the exclusive jurisdiction of the courts of that State/Territory.

18. Contact Us

Blue Choice Support
Address: Shop 1, 301 Gardeners Rd, Rosebery 2018 NSW
Email: [email protected]
Phone: 0485 021 986
ABN: [ABN]